Repairs Camera Free

The Repairs Could Be Free, If You Follow These Steps

If your camera breaks or malfunctions, it could be covered by a warranty. Why pay money if you can get it fixed for free? Sometimes inducing a manufacturer or electronics store to do the repairs can be a challenge, though. Here are some tips on getting you warranty honored.

Although you may be reading this after you camera is already broken, I still suggest reading through all the steps. Perhaps you charged the purchase to your credit card, and didn't realize it had an extended warranty, for instance? And even if you didn't follow any of the earlier steps, these are helpful lessons to learn for any future purchases.

If you determine it is covered under a warranty, even if you have difficulty getting that warranty honored, do persist. It is your right as a consumer to get your camera fixed if it is under warranty.

Before You Buy:
* When you have determined which camera you want, check with the manufacturer to see what warranty is included with purchase.
* It could be rather extensive, or it could be pretty weak. Also check to see whether their telephone or e-mail customer support is free, as some companies have started charging. Check to see if their support line is an 800 number.
* Consider charging the purchase to your credit card, even if you simply turn around and pay the card company right back. Check to see if your credit card provides extended warranties on purchases, and what the rules are (for instance, it's typically required that the full amount be charged, not a portion of the purchase). This could be a free and easy way to get more warranty coverafe.
* Consider getting the store's extended warranty. In some cases, this is a waste of money, especially if the factory warranty is comprehensive and you have extended coverage through your credit card. But it may simplify things. Perhaps you can bring a broken camera in and trade it for an immediate replacement, instead of having to mail the camera off for repairs.

When You Buy:
* Save your receipts, boxes, all packaging and so on. This will make it much easier to prove you purchased the camera (usually necessary), and the date of purchase.
* Register your purchase with the manufacturer. I know many people a reluctant to do this, but it does make it easier to prove to them that you are under warranty.

When It Breaks:
* Contact the manufacturer or store which holds the warranty immediately and request repairs. If you are reading this article at this point, and don't have the receipts and haven't followed the previous steps, don't worry too much. Perhaps you charged the purchase, and can get your credit card company's statement. Even if you have no evidence, I would push for the warranty coverage. After all, you are due coverage. It will help you if the camera is a new model that wasn't for sale for more than a year.
* Press for a replacement or immediate repairs, and resist mailing it in for repairs. If you must mail it, insure the shipment, track the package, and require a signature upon delivery.

When They Won't Fix It:
* It's time to get pushy. Often times, you can write a letter to the company or companies refusing to honor the warranty. A great site that assists in this is PlanetFeedback.com. http://clk.about.com/?zi=1/XJ&sdn=cameras&zu=http%3A%2F%2Fwww.planetfeedback.com
* File a complaint with the Better Business Bureau http://clk.about.com/?zi=1/XJ&sdn=cameras&zu=http%3A%2F%2Fwww.bbbonline.org or any state government consumer agency.

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